went back again to firestone to complain service manger was there advised him what transpire he mentioned he was back there once the guy was inspectioning my truck .
At this stage, my husband and I need answers, and we want an answer to our issue. We want to know Whatever you are going to do to help you, not only have our car or truck set and again to us in a timely manner, but what you're also likely to do to repair this catastrophe of an experience We have now had with Firestone.
I identified as a simply call a cab to acquire my care from Firestone. When I arrived I had the unfortunate luck of meet up with Lily, The shop manager. I waited till I had been termed and Once i spoke with her I requested to have my vehicle. Though she was bringing up my paperwork, An additional shoppers car was just done as well as the keys introduced for the entrance desk. Lily Fully stopped engaged on my order and took the Woman who now appeared over the side of me without inquiring if she could ring this lady up and after that assistance me. I have never been dealt with this way in my life which regrettably I have a long way to go since I am only 27. Chris was at the sign up and requested if she needed him to choose The shopper who just arrived up and she reported no, choose her without having even checking out me. How pretty, very impolite. Chris brought up my get and was closing out the sale in the event the part arrived.
May well 8, 2017 at eleven:32 am We’ve experienced two undesirable experiences and will never give Firestone A different opportunity. 1st it we experienced ball joints changed on my sons vehicle. Immediately after choosing it up it still experienced precisely the same noise. We returned was explained to it had been defective plus they’d buy a different 1. Experienced them replaced and exact same concern and so they advised us there’s practically nothing Mistaken! Not long ago we introduced it there (only mainly because it’s handy for my son, he is effective beside it) and the power steering pump necessary to get replaced. We introduced it in thanks to lots of squealing.
she tried out justifying the specific situation by expressing I was not billed and they stayed open up late to take a look at my car or truck,which I used to be there at seven:15 and so they shut at 8pm.she was an exceedingly rude,disrespectful,dishonest supervisor and experienced Certainly no interaction capabilities to carry a administration place. I have nevertheless to get a contact again from cooperate management. I'm on the lookout into owning Firestone investigated. On no account need to Firestone allow their companies to work or evaluate any buyers vehicle that are not qualified or expierienced. I am likely to try to gather all grievances against firestone and see if there’s any kind of team lawsuit which can held towards them.this is managed unprofessionally,phone calls not becoming returned, management positions not remaining fulfilled by management obligations and I think e a complete investigation ought to occur with Firestone and ripping and cheating out of their funds,turning a minimal trouble into An important difficulty to consider innocent tough Performing folks for their dollars.hope to c u in court firestone and hope ample men and women appear forward to complete a gaggle lawsuit.
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July 27, 2017 at eleven:32 pm I'm replying to my own email as a result of I haven't obtained a reply And that i went and picked up my motor vehicle and had to argue Together with the manager in regards to the hurt that occurred in the event the ball joint gave, he is attempting to mention the damage had maybe been there before because of the problems that was there, I instructed him that there was no hurt cuz While the control arm was broken it had been even now hooked up for the wheel and body, and the mud flap and fender wasn't damaged,.. that I haven't pushed it considering that their operate faltered and that they had to get it towed…(i have the loading online video) and I viewed and recorded the tow truck load the car on to the truck and a number of the destruction that transpired into the fender in the method,… The manager states that it absolutely was within the towtruck driver, I say it ought to be on firestone because of it would have required the towtruck In case the operate was executed appropriate,.
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ninety five for an oil change from Good Yr and I was explained to It might be honored. Ben the supervisor at the Firestone declined my coupon consequently I refuse to purchase my services which include things like a life span my site entrance conclude alignment. I look forward to hearing from an individual at the corporate amount and sharing my overall practical experience these days 7/nine/17.
Oct 16, 2017 at 10:14 am I went to Firestone on ten/fifteen/17 2136 George Urban Blvd Depew, NY 14043. I had an exceedingly loud nosie coming from my brakes. I nomally don’t go there but My typical auto store is closed on Sundays. So I took chance with Firestone Large oversight. The dude explained it could be my brake pads will check them. So he claimed the pads appeared good. He said they often have dust on them and so they interfere Using the rotors. So that they switch them. The male took the car for any exam ride didn’t tell me the sounds was continue to there. When I received in the car the sounds was even louder than right before. I arrived right again and informed them, he stated The brand new pads had to acquire use on the rotors.
He even didnt know What's going on with my car or truck, was trying to read through the notes from that paper the mechanic gave him. Also i discovered that there was issues with my exhaust technique that was leaking, O2 sensor will need it to be replaced as well as lights to be replaced.
From genesis to revelation I am aware the truth, this employee understands the harm that why he inflected it for that pupose pain and psychological anxiety over the mind, this not be tolerated at all
I recently have utilised Firestone services within the Clemson Street place in Columbia, SC. I paid for four new tires, alignment, oil improve, and also a new battery for my 2013 Madza 3. I remaining there spending somewhat more than $609. That’s a lot of money to me as I am only one mom and when I fork helpful site out it I expect the function to get accomplished appropriately and have every thing Functioning appropriately on my vehicle when I push absent. That wasn’t the case for me. I drove away find out here Listening to what sounded to me like my entrance drivers side tire was unfastened or not many of the way on. Also my automobile window was no more Performing either. I turned around and went again to Firestone and advised them of my grievances. The supervisor is impolite and is telling me that he can’t do something for me. I told him that my window was Functioning After i introduced my motor vehicle in and I predicted it to operate in the event the work was done. The supervisor was telling me that practically nothing they did would've brought on my window not to work Which the situation was a nasty sensor. He commences hunting up selling prices for sensors on the computer by which I told him that i'm not purchasing simply because which was Doing work when I introduced my car During this early morning. However insisting that that is a negative sensor issue he check out’s calling the community Madza dealership For added insight. No one from Madza solutions but I doubt he termed the right variety.